You would like to participate in a work-related seminar in another country.

Write a letter to the person in charge of the seminar and ask for detailed information regarding the dates, program, accommodation and cost.


Dear Sir / Madam,

My name is Rona Lyn Olivar. I am currently working as an ICU Nurse (Intensive Care Unit) in a tertiary level and private hospital called the Urdaneta City Sacred Heart Hospital which is situated in the province of Pangasinan here in the Philippines. I have learned in our ICU Department that your expert team will be conducted an EKG (Electrocardiogram) thorough training in Singapore. I am writing to you today because I would also like to attend and ask about specific information regarding the seminar schedules, about the program, accommodation and the cost.

Firstly, with regards to dates and time, I would like to ask when will be the seminar held. How many days will it take and how many hours in a day will we have to engage. What time would the training be started and ended?

Secondly, I would also want to know what would be the topic outline of the program, the things we are required to bring something in and what would be the benefits for us Registered nurses who will be attending the seminar.

And finally, I would also like to know about the accommodation and the cost. Since I am living here in the Philippines, and Singapore is about 3 1/2 hours from my country and I have no any relatives or friends in that country. Will you be helping us for our place or we need to have a booking in a hotel? And also because it is my first time to travel abroad, I do not know how much will I be needing to spend with it.

I am looking forward to hearing from you soon regarding my concerns.

Yours faithfully,



You took your family to a near-by restaurant. You were disappointed with the meal and wish to complain to the manager.

Write a letter to the manager of the restaurant. In the letter:

  • explain why you were at the restaurant
  • describe the problems
  • write about the action you want the manager to take


Dear Sir /Madam,


I am writing to raise my concern about the dish I had from your restaurant on last Sunday. I am Lattisha James, visited your restaurant on last Sunday for dinner with my family. I came there because I had shopping at the Ansar mall near to your restaurant and as well, I heard much about your restaurant in the radio advertisement.


When we came there, we saw a special menu in a board written and kept in front of the restaurant and name of that dish is Chettinadu fish curry. Therefore, we decided to taste that and we ordered rice with this fish curry. When we got that food, we found there were chili powder on the surface of fish and we enquired about that and one of your employee told they keep it of one hour after marinating with chilli  powder with some other ingredients. Even though we felt bad, our children had it because they like fish curry. Unfortunately, my son had severe vomiting after we reach home and admitted to hospital for one day.


I will appreciate you if you could have taken an action about this inconvenience we had due to the food. Please instruct your chefs to follow a good hygienic manner and if they do not know to make such kind of food please do not offer it to the customers because it will affect your prosperity and our health.


I hope you will take this matter seriously and will take a proper action.


Yours sincerely,




Your neighbors have recently written to you to complain about the noise from your house flat.

Write a letter to your neighbors. In your letter explain the reasons for the noise apologize.
Describe what action you will take.


Dear John,

Hope you are doing great. I’m extremely surprised to get a letter from you indicating that you’re immensely annoyed to hear some sound, which is produced from my flat. Indeed, I’ve no idea that you’ll be able to hear this enormous amount of sound.

However, as you know, some days ago, a glass of my window in the kitchen room was broken while some children were playing cricket in front of my flat. That is why I’m trying to refit the window in the evening time when I come back from office. It takes long time because I have no experience about this work and it’s still not finished.

Unfortunately, I thought that the sound will not reach to your home but it eventually did as per your claim. Since you have confronted many problems due to the noise, I apologies for this matter. Moreover, I promise this sound will no longer appear from today.

As the work is still not finished, I have decided that a professional worker will be called, who will work in the day time and the work would be finished within two days.

Once again, I’m extremely sorry for any inconvenience that might have happened for me.

Best Regards,




You recently took a part-time job working for a local company. After a few weeks you realised there were some problems with the job.

Write a letter to the manager of the company. In your letter

  • explain why you took the job
  • describe the problems that you experienced
  • suggest what could be done about them.


Dear Sir/ Madam,

With due respect, I would like to inform you that, I have joined in your company as a part time employee few weeks ago. I had to take the job due to internship program which is required to complete my university study.

However, during this short span of my work I have noticed some difficulties with the job of analyst. Since my job is to help the analysts for collecting different data from various sources as per their requirement, I had to collect same data many times. The main reason behind this redundant work is lack of MIS reporting software and database. There are lots of benefits that can be taken by using that type of software. It helps to archive data in a systematic way which can be retrieved later easily. This not only helps to reduce redundancy of work but increases the efficiency of analysts. Though purchasing the MIS reporting software is little bit costly, it will help you to spend more time for analysis and generate quality analytical report also.

Therefore, I request you to invest for purchasing a MIS software which will be a bit costly for you in short run but you will have several times of return in future.

Yours faithfully,

Safayet Ullah



For the past year you have been a member of a local club. Now you want to discontinue your membership.

Write a letter to the club secretary. In your letter:

  • state what type of membership you have and how you have paid for this.
  • give details of how you have benefited from the club.
  • explain why you want to leave.


Dear Sir / Madam,

I am writing in regard to cancel my membership at Superb Club.

I first enrolled as a member a year ago. Since then, my membership has been upgraded to Silver Associate with a monthly fee of $50, paid every first Monday of the month. This club has given me numerous benefits by providing many activities, such as yoga classes that I am really fond of, as well as access to gym and swimming pool. Not to mention that there are always generous discounts on the food in the buffet restaurant.

Sadly, given my circumstances, I would have to discontinue my membership at this club. The reason is because I will soon be moving to another city. Thus, I would no longer be able to attend any activities held in this place. If I am not mistaken, my $200 deposit will be returned to me upon membership cancellation. Please advise should there be any particular form that you need me to fill in.

Thank you. I look forward to hearing from you.

Yours faithfully,




You are employed full-time and also doing a part time evening course. You are not able to continue the course.

Write a letter to the course lecturer. In the letter

  • explain why you cannot continue the course
  • describe the situation
  • say what you will be doing.


Dear Sir or Madam,


I am Siamak Mirzaei and I registered for the Social Marketing course in Cambridge institute of Technology last July. I am writing this letter to inform you that I cannot attend this course for I have faced some unexpected issues.


The Social Marketing course started last July 2014 and it was planned to be finished by February this year but because of the numerous number of public holiday in 2014, it will be finished by May 2015. This class was on every odd days in the evening from 7 to 9 so that employees like me can attend the class after the working hours. Unfortunately, I cannot continue this course as I am not free in the mentioned times since I should take care of my 4 year-old child in the evenings from the first week of March. I am a married man and my wife works in the evenings of the same days in weekdays. She kindly asked her boss to change her roaster for the expected time, but she has to work in the evenings from the first week of March.


I talked to Mr. Lee who is the topic coordinator on 10th of February and he kindly recommended the online course to me. Therefore, I am going the watch the recorded lectures and attend the final exam at the end of this course. He asked me to inform you about this matter and get your confirmation.


Thanks in advance for your cooperation.

I am looking forward to hearing from you soon.

Yours faithfully,


Siamak Mirzaei



You recently had your computer fixed at the local computer store however you are not pleased with the service you received.

Write a letter to the store manager. In the letter:

  • describe the situation.
  • explain why you are dissatisfied.
  • say what you want the manager to do.


Dear Sir,


I’m writing to complain about the service that I received on 20 September from your shop. I’m really unsatisfied by your service and I hope that you take a prompt action on this matter. I always bring my computer to your shop for fixing and I’m one of your loyal customers.


Last month I found that my computer stopped working and after a few minutes it restarted. In fact I didn’t pay attention to this issue until the problem kept reappearing over and over again. So, I took my computer to your store and your customer care officer promised me to fix the issue as soon as possible. After one week, I took it back home, but to my surprise, the problem came to existence while I paid $100 to your shop and waited for one week to appear my computer without any technical problems.


This is a frustrating and daunting experience that I have had with your service and I would ask you to refund me as you have done nothing for my computer.


I look forward to hearing from you very soon.


Yours sincerely
Milad Rahimi



You are going to visit New Zealand for an ‘English and Homestay’ program. You have just received details of your homestay host family.

Write your first letter to the family. In your letter,

  • introduce yourself
  • ask the family some questions to get information that is important to you
  • tell the family about your arrival date and time.


Dear Sir/ Madam,

My name is Milad Rahimi and I have registered in one of your rooms for two weeks during my homestay’ program in New Zealand. I am very pleased that I can spend my vacation with your family and I’m writing to ask you for some advices.


I always was fascinated by your country and I am really happy that I can be with your family which would help me to learn a lot of things about your culture and way of life. As it is the first time I am coming to New Zealand, I am not familiar with the weather and I don’t know what kind of clothes I should bring. Would you please let me know how the quality of weather in New Zealand in the middle of September is? Also I am a vegetarian person and I’m afraid that you would prepare appreciated foods for someone like me.

As you know, I will arrive there in 20 September and according to my ticket arrival details, I would be there in 4 pm in the airport, absolutely if I won’t have any delay in my flight.

I look forward to hearing from you in the near future.

Yours Sincerely

Milad Rahimi



You traveled by a long distance bus recently and your suitcase was damaged.

Write a letter to the bus company. In your letter :

  • inform the bus company of when and to where you traveled
  • describe your suitcase and what happened to it
  • explain why the company should pay for a new suitcase


Dear sir/madam,


I am writing to complain about damage that has happened to my suitcase while traveling from Edmonton to Calgary last week on April 5 using bus service of your company ‘Mapple Tree Transportation’.


Usually I prefer to carry luggage bags made of fiber or other hard materials, but unfortunately this time I picked suitcase made of soft fabric. It is a make of American Tourister, blue in color. It’s rectangular shaped suitcase with wheels and telescoping handles having a top handle of black color. The bottom part of suitcase was torn down while forcefully pulling it from luggage box of the bus by your staff. What’ more, to my surprise, left side wheel of suitcase was also broken into the pieces due to excessive luggage pushed into small luggage box of the bus by the staff.


Miss handling of passenger’s luggage is truly a mistake of your staff. Damage to my suitcase is only happened due to inadequate management and carelessness by your staff; therefore, I request quick action in this regard and ask for full payment for the damage caused to suitcase as the suitcase is useless for me. Awaiting prompt reply from you.


Thank you in advance.


Sincerely yours,



You are organizing an executive event for the company you work for.

Write a letter to the person in charge of a venue that you are considering for the event and ask for detailed information regarding dates, services and costs.


Dear Sir/ Madam,

I am writing this letter to enquire about your party hall that we are planning to book for an official party. We are planning to organise an official get together party and I would like to know the available dates in the next month so that we can confirm the reservation and plan for our party. We are expecting some facilities in order to accommodate the party without any intervention and unexpected situation.

Our agenda will be staff meet-up followed by an hour long presentation, and it would conclude with a grand dinner party. We would need a high resolution LCD projector, a big white board and Wi-Fi connection facility for Laptop. Seating arrangement is expected to be for almost 100 people. We also require facilities for welcome-drinks for guests and dinner for 100 people.

I am curious to know about the rates to book the hall for 6 hours, from 4: 00 pm to 10:00 pm, with the list of facilities it offers. Additionally, it would be great if you can send us the full menu for dinner including drinks. I am also interested to know the best possible concession you can offer and break down of all expected expenses. In no way we will compromise the hygienic and food quality and expecting the party to be organised without any glaring issues from your end.
I look forward to hearing from you as soon as possible.


Yours faithfully,




You have bought a new mobile phone and in a few days of purchase it has stopped working. You spoke to the company representative a week ago but it has still not been repaired.

Write a letter to the company. In your letter

  • introduce yourself
  • explain the situation
  • say what action you would like to company to take.


Dear Sir/Madam,


I am writing to bring to your attention a problem that I am facing with your warranty service on the purchase of a mobile phone ‘Samsung Galaxy’ from one of your stores. Allow me to elaborate.


The mobile phone worked fine for the first few days, but as soon as I started using Skype on it, it suddenly froze and stopped working at all. Since this phone was covered with a 3 year warranty, I immediately sent it back to your store on Madison Avenue on 20th May. The customer service representative intimated me that the phone will be repaired in few days, and will be dispatched to my home address. But to my dismay, when I spoke to the sales representative a week ago, I was shocked to discover that they had not even sent the phone to the repair store yet. Because of this, I have not been able to attend any of my Skype conferences up until now.


As per the contract, I am entitled to get my cell phone replaced as it has not been repaired in the 5 days from the date that I claimed warranty. Therefore, I expect you to ship me a brand new cell phone.


I anticipate prompt action.


Muhammad Sameed



You travelled by plane last week and your suitcase was lost. You have still heard nothing from the airline company.

  • Write to the airline and explain what happened.
  • Describe your suitcase and tell them what was in it.
  • Find out what they are going to do about it.


Dear Sir/Madam,


I was one of the passengers who took the flight from Narita (Tokyo) to Heathrow (London) on 5 August. Unfortunately, my suitcase did not come out after the flight. Although I have explained this Mr. McDonald who was in charge at the Luggage Claim Office I have not heard from him as of now.

My suit case is Grey Samsonite whose size is 10 x 95 cm. There are 3 stickers on one side and 1 heart shaped sticker on the other side. My initials “AR” are also written on both sides.


There are a few books and a copy of my thesis in that suitcase, which I need for the conference on 19 August. So I would deeply appreciate it if you could give me a prompt reply at your most convenient. My flight number, luggage claim number and address are written below.


Flight No : NH 101
Luggage Claim No : 00026
Address : 6H Silver Street
London.NWI6 5AL


Yours Faithfully.

Daniel Fillip



You have had a bank account for a few years. Recently you received a letter from the bank stating that your account is $240 overdrawn and that you will be charged $70 which will be taken directly from your account. You know that this information is incorrect.

  • Write a letter to the bank.
  • Explain what has happened and say what you would like them to do about it.


Dear Sir/Madam,

I am writing this letter in reply to a letter that I received from your bank few days ago. In your letter, you indicate that $240 is overdrawn from my account that is why, I will be charged by $70. However, I think this mistake is done by your employee or computing system.

As you know, I was staying in a rented house, and my freight goes directly to the house owner account from my account. Last month, I had changed my house; moreover, I wrote a letter to you for requesting not to vest the money anymore to the owner. I have got the acknowledgement from you of my application; but, nothing is done about this matter. Perhaps, this money is overdrawn from my account because one of your employees wrongly sends the money to my former owner.

However, I will request my earlier house owner so that he returns the money. I expect you will give immediate attention to this matter. I look forward to receiving your response.

Yours faithfully,



Write a letter to complain about a situation in which some adolescents let their dogs run wildly causing dangerous situation.


Dear Sir,


I am writing you this letter to complaint regarding a severe condition in my neighborhood caused by teenagers.


I have been residing in this town for the last five years. It was extremely peaceful and quiet locality up till few months back. But now the situation has changed after few families shifted here. They all have untrained bull dogs with them I don’t know for their safety or for any other purpose. Further, the cause of concern is they let them go free in the evening with their teenagers running behind them as if there is any competition or race creating fear and terror among other peaceful residents. On the contrary, when we complained asking them to avoid this activity these families not only misbehaved but also threaten us of dire consequences.


In this worry some and tensed situation I would expect you to take serious notice and send these families a warning letter to eliminate all of this fuss otherwise they would be expelled from the neighborhood. This would be a sigh of relief for all other families living there.


I sincerely hope that an immediate action would be taken all those involved in creating a havoc in this peaceful locality.


Yours faithfully.

Mubashir Noorani



You will move to a new city for work. You know some people who live there.

  • Ask them for help finding accommodation
  • Tell them where you would like to live
  • Tell them the type of place you are looking for


Dear Sir/Madam,


I wanted to let you know that I am coming to live in (city) and I would like to ask if you can help me with a few things before I arrive and start my new job.

Do you think you could give me a hand finding somewhere to live? Ideally I would like to live close to where I am going to be working, or in the downtown district. If possible I would like to be near some shops, like a supermarket and a DVD rental place. As I really love sports it would be great to be near a park too.

I’m not too worried about the place itself. Obviously I will be looking for a flat, rather than a house, as it is just going to be me and I won’t be able to afford too much. So, a place with one bedroom is fine, but I would like to have a private bathroom (not shared), a kitchen and some kind of living room. It doesn’t matter if the kitchen is small, but it would nice to have one. I would prefer to live somewhere new, so anything in a modern apartment block would be great.

Thanks for your help.

Sincerely Yours,



You had a good meal in a local restaurant with your family.

Write a letter to the newspaper to tell them about it, describe the meal you had, and why you think the restaurant is worth visiting.


To the Editor,


I am writing to review my recent visit to Yummy Restaurant. I made a reservation for my sister’s birthday bash which occurred last week. Originally I thought only ten people would attend, but apparently the number increased to fifteen people on the day. At first, I was worried that it would not be possible for the restaurant to accommodate more people. However, I was pleasantly surprised when the Manager told me that they could do it and would even upgrade our room to a more spacious one. The overall service was impeccable and the party went smoothly, thanks to the great staff.


We ordered a three-course set menu and the taste was top notch. The escargot entree was absolutely divine that I could still remember the taste of its garlic butter sauce till now. My sister ordered pan-fried salmon fillet with mashed potatoes as the main course, and people were raving about it. The dessert was a mini opera which I thought to be rather average, though it might simply because I do not have sweet tooth.


Overall, we experienced a wonderful night at this restaurant. This place is highly recommended and we have even started planning our next visit.


Yours faithfully,



Your car is hired from a company and while you are driving on holiday, you have a small accident. You will have to write a report to the company to explain it.

You need to explain the following:

  • When and where you hired it?
  • Describe how the accident happened?
  • What kind of action did you take after the accident?

Dear Sir / Madam,


I am a recent customer of your rental company having I rented a car from your downtown outlet in Detroit. The car hired was an economy model vehicle which I rented from March 21st to the present. I would like to commend your company on their professionalism and the service offered, and as such I am sure you will handle my incident with these qualities.

Unfortunately, I had an unavoidable accident involving the aforementioned vehicle and another party. The accident was caused by the other car failing to stop at the red light of the intersection I was passing through, and as such the second party collided into the driver’s side of my automobile. The police were informed in situ, whereupon they recorded information regarding the accident and the other driver’s insurance details.

The police established the other driver’s responsibility for the accident, and the second party’s insurance company has been informed. I would like to request that a replacement vehicle be offered while my current vehicle is incapacitated. Once again, I would like to commend your company’s professional attitude.

Yours sincerely

David Clark



You cannot go to a company where you got an offer. Write a letter to the HR supervisor to:

  • Explain the reason why you decline the offer
  • Express you gratitude
  • Explain you like your current job very much.


Dear Sir,


I am writing this letter to inform about exquisite job offered which was provided by you last week.  Unfortunately, I have got ample opportunity from my current company which leads to me excuse your offer.


I, Mr. Shah who had given interview at your company, 200AJ is the reference number for it. Actually I was impressed by your interview panel that seemed very knowledgeable and expert in their works.  I was entertained by your team with lots of cooperation and support during that time.  Finally I had informed by one of interviewers that I was shortlisted for this opportunity and HR Manager will contact me for final procedure.


After your final conversation I had come on the point that the offered package and responsibilities are not fulfilling my future growth. Simultaneously, in my current company, they are happily ready to increase my pay and also offered me higher post which I deserve by this time. Finally, I am thankful to you that you have given me this prospect.  However due to some personal circumstances I could not reach there and I have no other way but to decline your offer.
I would expect your kind support on this stage.


Yours Faithfully,



You are a university student living in on-campus accommodation. You are having some problems with the internet connection in your room.

Write to the supervisor of your residence. In your letter

  • Introduce yourself
  • Inform him / her of the situation
  • Request that the problem be fixed


Dear Mr Jones,


My name is Jenny Chen – a recently arrived  overseas student currently staying in Unit 5 of Cassowary House. While I have found most of the facilities here quite satisfactory thus far, I wish to lodge a complaint about the university’s internet system.


Your student accommodation brochure, which I read closely prior to booking this room, indicated that I would have unlimited access to the Internet. Upon arrival, however, I discovered that MSN Messenger and other such internet communication programs would not run properly. I discussed the matter with some of my fellow students who informed me that these programs had been blocked by the university. As you are no doubt aware, international phone calls are incredibly expensive by comparison with chatting online. Considering the high tuition fees we overseas students already pay, I feel it is entirely unreasonable to prevent us from seeking more affordable alternatives when it comes to communicating with loved ones at home.


I was, therefore, wondering if you could unblock these programs? Your assistance in this matter is greatly appreciated.


Yours sincerely,

Jenny Chen

(181 words)



You recently went to Australia for a holiday. However, your return flight was delayed by a day.

Write a letter to the airline company. In your letter


  • Introduce yourself.
  • Complain about the delay
  • Explain the problems that is caused you
  • Ask for a letter of apology and/or some form of compensation.


Dear Sir/Madam,


I am writing with regard to an unexpected delay in a flight I took with your airline recently.


I was initially booked to leave Beijing for Sydney on the 12th of December and return on the 28th of January. The first leg of the journey was uneventful enough. However, on arrival in the boarding lounge at Kingsford Smith Airport, I was informed that my return flight would be delayed by 14 hours and that I would have to spend one night in Brunei on my way back to Taiwan. This caused considerable inconvenience, not only to me but also to my employers; as I was due to commence work again the following day. In fact, it almost cost me my job. Given the fact that this foul-up occurred at such short notice and was entirely the fault of your airline, I feel that compensation in the form of a complimentary ticket of the same distance would be warranted.


I can be contacted at the address supplied. A swift response would be greatly appreciated.


Yours Faithfully,

Tony Yu,


(179 words)



You rented a car recently, but were not satisfied with it.

Write a letter of complaint to the rental agency.


  • Introduce yourself
  • Explain what went wrong with the car you rented
  • Ask for some form of compensation.


Dear Sir/Madam,


I am writing this letter in order to complain about a car that I rented from your agency recently.


When I collected it from your city branch, I noticed clouds of smoke coming from the exhaust pipe. I told your representative that I required a dependable vehicle as I would be making a long journey, and he assured me that I would not have any mechanical difficulties with it. However, as soon as I took it for a longer trip it broke down, leaving me stranded 200 kilometers from the nearest town. To make matters worse, the air conditioning stopped working as well.Consequently, after several hours of waiting, first for help and then for repairs, I had to drive on in the summer heat. Since I rented this car on your representative’s advice, I feel that I am entitled to request a full refund. I can be contacted at the address or phone number provided.


I would greatly appreciate your prompt resolution of this matter.


Yours faithfully,

Jamie Wang


(171 words)




You have just received a letter from an overseas university saying that your IELTS band score of 6 is too low for admission to any of its Master’s Courses ( you need 6.5)

Write a letter to the admissions officer. In your letter


  • Introduce yourself.
  • Enquire about any alternative ways of gaining entrance.


Dear Ms Barlowe,


I am writing with regard to your rejection of my application to begin postgraduate studies in Marketing Management at your university in August.


You indicated that my IELTS band score of 6 was insufficient and that I would require a minimum of 6.5 to gain admission. While I recognize the importance of ensuring the English competency of enrolling overseas candidates and fully accept your decision, a friend of mine currently studying at your institution has suggested that it may be possible for me to take a two-month, pre-sessional English course and then either take an internal examination or resit IETLS prior to the beginning of semester as this is what she did. Hence, I was wondering if you could send me further information on any such courses on offer or any other possible means of gaining entrance to your master of Marketing Management programme.


I have supplied my home and e-mail addresses along with my mobile phone number for your convenience. Your assistance in this matter is greatly appreciated.


Yours sincerely,

Yung, Da Wei

(177 words)



You have been accepted to study at an overseas university, but feel a little anxious about living and studying in an unfamiliar environment.

Write to the university’s student union. In your letter


  • Introduce yourself
  • Explain your interests
  • Enquire about any relevant social clubs you might be able to join


Dear Sir/ Madam,


I am a newly enrolled overseas student soon to take up studies at your university. I am writing with regard to any clubs or societies likely to be open and operating at your university during the coming semester.


I am rather nervous about attending an unfamiliar university in a foreign country and would, therefore, like to make some contacts before arriving. I am especially interested to know whether there are any clubs for Chinese students. If so, could you possibly send me some brochures containing information on membership and associated fess, or at least provide me with the contact details of any such clubs so that I can make my own independent enquiries?


I would also be grateful for any information you could provide about clubs related to computers and technology, online gaming or basketball, as these are areas of particular interest to me. Your assistance in this matter is greatly appreciated.


Your faithfully,

Johnson Zang


(158 words)





You are thinking of applying to do postgraduate studies at an overseas university or college. Write to the admissions office. In your letter

  • Introduce yourself
  • Request information about entry requirements, tuition fees and the availability of accommodation on campus


Dear Sir/Madam,


I am writing in order to enquire about the academic, professional and/ or English language prerequisites for admission to your Master of Business Administration programme.


I currently hold a Bachelor’s degree in International Trade from a reputable Chinese university and have three years’ relevant experience with a major distributor of computer components. I have not yet taken the IELTS test; however, I did attain a score of over 600 in TOEFL last year. I was wondering if this is likely to be sufficient.  I would be most appreciative of any information you could give me in this regard. I also wonder if it would be possible for you to send brochures relating to tuition fees along with the availability and cost of on-campus accommodation.


Please find enclosed copies of my academic transcript as well as both academic and work-related references. Should you have any further queries regarding my study plans or background, please do not hesitate to contact me at the address or phone number provided above.


Yours faithfully,

Jack Peng



(172 words)



You missed an appointment for an immigration interview recently because of circumstances out of your control.

Write to the immigration office. In your letter


  • Introduce yourself
  • Apologise for missing your appointment
  • Explain what happened
  • Request a new appointment


Dear Mr Wood,


I am writing in order to explain my absence from the immigration interview I was scheduled to attend last Friday and request a new appointment.


I was, in fact, on my way to the interview when I received a call from my daughter’s school saying that she was suffering a severe asthma attack. As my wife was not available, it was necessary for me to accompany my daughter to the hospital. I then attempted to contact your office to cancel my appointment; however, my mobile phone ran out of batteries. Once at the hospital, I was busy comforting my daughter and talking to the doctor so I simply forgot. I sincerely apologise for the inconvenience I am sure I caused the interviewer and others at your office.


I was wondering if it would be possible to arrange a new appointment for sometime during the next two weeks? I am available until 12pm from Monday to Thursday and after 3pm on Friday and can be contacted at the email address or phone number provided. I appreciate your assistance in this matter.


Your sincerely,

Vincent Lu


(187 words)




You recently finished studying at a university in another country where you shared a house with a fellow student. Something urgent came up while your housemate was away on a short trip and you had to leave without saying goodbye.


  • Write to your housemate. In your letter
  • Apologise for leaving without saying goodbye
  • Explain why you have to leave


Dear Joanne,


Sorry I had to leave in such a hurry without saying goodbye. Something urgent came up at   home – my grandmother got sick and had to be taken to hospital. Everything’s fine now though. Anyway, I hope you had a nice holiday. Please write and tell me about it if you’ve got the time. You have my e-mail address, so maybe you could send some photos too. I also hope you found the money for the phone and electricity bills that I left on the fridge – let me know if it’s not enough. Actually, I was thinking that if you’re not doing anything else, maybe you could come and visit me during the winter break. You could stay in the guest room here – I’d really love to show you the sights of Beijing. Anyway, I just wanted to say how much I’ve enjoyed being your housemate. I know I can be a bit messy at times, not to mention cranky, so thanks for putting  up with me. Well, I’d better be going now. Keep in touch and don’t forget my invitation for the winter holidays.






(191 words)



You are in hospital as a result of a recent accident. Your co-workers have visited you several times and have given you cards and flowers.

Write to your workmates. In your letter


  • Tell them about your current condition
  • Thank them for their thoughts and support


Dear friends,


Thank you all so much for your cards, flowers, phone calls and visits since my accident. Your care and concern mean a lot to me. I’m feeling much better today, although the exercise I have to do are really painful. The doctor says I can probably go home in a few days’ time. To tell the truth, I’d check out today if I could – I’m already sick to death of daytime TV. Hospitals can be such boring places, especially when your leg is hanging in a sling and you can’t leave your bed. I know I always complain about how busy we are with overtime and meetings and everything, but now I realize how much I actually enjoy my job. I just want to get back on my feet and back to work as soon as I can. Anyway, I hope you are all well. Thanks again and I hope to see you all very soon.


Kind regards,

Chen Yi

(160 words)





An old friend of yours is coming to visit your city. You had planned to meet him at the airport, but something has come up and you will not be able to make it there on time.

Write to your friend. In your letter

  • Explain the situation
  • Offer to make alternate arrangements


Dear Jason,


I hope you’re well and preparations for your visit to Beijing are going smoothly. If I know you, you probably haven’t even started packing yet. I’m really looking forward to seeing you again and have already prepared the guest room for you. I have some bad news though – I will not be able to meet you at the airport when you arrive at 11:45 as I had originally planned.


Unfortunately, I have to go to a meeting on the morning you get there, but if you don’t mind waiting I could probably make it by about 13:30. If that doesn’t suit you, I could send my secretary to meet you instead. Anyway, please let me know which you prefer sometime before you leave. Well, I guess that’s about all I needed to say. You’ve got my number, so give me a call if there’s anything else you need to know. Take care of yourself, and I’ll see you when you get here.


Kind regards,

Chen Yi

(168 words)

2017-09-29T17:17:51+00:00 Tháng Mười Một 16th, 2016|Chuyên mục: WRITING GENERAL TASK 1|